Privacy questions
Send privacy enquiries to the dedicated mailbox rather than including personal information in a support email.
Email privacy@bandolo.co.ukClosed-beta support
Support for the closed beta
This route is for closed-beta preparation participants and prospective coaches with a non-sensitive question.
The current channel can receive a short non-sensitive description of a public-page or pre-launch product question and direct you to the appropriate public route. It cannot open a ticket, inspect an account, access invitation or authentication material, accept sensitive data, offer clinical or urgent advice, or inspect, authorise or refund a payment.
Email support@bandolo.co.uk with a non-sensitive questionWhat you can safely include
- A short non-sensitive description of the problem
- The affected feature or page
- Your device, browser or app version
- A redacted screenshot
What not to email
- Health, workout, programme or medical information
- Another person's data
- Passwords
- One-time codes
- Invitation links or tokens
- Session or authentication data
- Card or bank details
- Provider credentials
Keep the route clear
Payment questions
For a non-sensitive payment question, email the support mailbox without card or bank details. Bandolo cannot inspect a payment, authorise a payment or promise a refund.
Email support@bandolo.co.ukUrgent safety or medical matters
Use local emergency or clinical services rather than Bandolo email for urgent safety or medical matters.